Our Services

Development organizations and governments are investing in information and communications technology solutions to drive transformative social and economic impact in areas such as health, financial services, education, and agriculture. Vital Wave provides end-to-end services to achieve national or international scale of ICT-for-development (ICT4D) projects. The company’s three service areas align with project lifecycles: Strategy and Advocacy, Implementation and Management, and Optimization and Institutionalization.
Strategy & Advocacy
Implementation & Management
Optimization & Institutionalization
Strategy & Advocacy

Strategy and Advocacy

Vital Wave applies years of developing-country experience, proven methodologies (quantitative and qualitative research, data-driven analytics, and user-centered design), and deep knowledge of local business systems to deliver actionable strategies for scaling ICT solutions in diverse markets.

Many ICT4D projects begin with a strategic needs assessment. Clients engage Vital Wave to landscape local needs, market conditions, and ecosystems and to identify problems and opportunities for possible interventions. The company uses an ecosystem approach to define actionable strategies for scale.

When a client invests in ICT4D solutions, Vital Wave helps to build awareness and alignment among decision makers to ensure buy-in and adoption. This often includes an assessment of the policy and regulatory environment, and strategic plans for effective advocacy and policy guidance.

Strategic Needs
  • Customer Needs Assessments
  • Segmentation Modeling
  • Market Opportunity Modeling
  • Value Chain Stakeholder Mapping and Sustainability Assessments
  • Ecosystem Mapping
  • Advocacy and Awareness
  • Resources and Tool Development and Dissemination
  • Stakeholder Alignment and Network Building
  • Organizational Development
  • Fundraising
Policy & Regulatory
  • Local or Regional Regulatory and Policy Environment Assessments (IT, Social, Economic, Business Environment)
  • ICT4D Program Assessments (G2P, Education, Health)
  • Government Stakeholder Assessments
Implementation & Management

Implementation and Management

Vital Wave implements enterprise-grade solutions with best-in-class project management, engineering, and business development processes. With expertise in business and technical disciplines, the company achieves maximum efficiency, reach, and return on investment.

Successful ICT4D initiatives are planned for scale and sustainability from the beginning. Vital Wave partners with development organizations, private-sector companies, and governments to plan and implement tech-enabled programs and solutions. The company considers both technical and non-technical elements, including the business fundamentals, interoperability, partnerships, and change management.

Vital Wave optimizes established businesses and programs through technical system evaluation and improvement, monitoring and evaluation, and refined business management. The company tests and proves the efficacy of programs through research, modeling, and pilots. Some clients also engage Vital Wave to assess the social and financial return on an investment.

Strategies & Planning
  • Business Modeling
  • Business Case Development
  • Partner Evaluation
  • Implementation Planning (Roles, Timelines, Budgets)
  • Operational and Funding Strategies
Solution Development
and Deployment
  • Whole Solution Definition
  • Solution Build and Implementation
  • Partner Negotiation
  • Business Operations Integration
  • Training and Maintenance Programs
  • Ongoing Quality Assurance and Program Improvements
Support and Monitoring
Evaluation (M&E)
  • System Maintenance and Upgrades
  • Ongoing Business Management
  • Performance Optimization Tools and Programs
  • Local Capacity Building for Support and M&E Functions
Optimization & Institutionalization

Optimization and Institutionalization

Vital Wave optimizes ICT solutions, business models, and partnerships for national and regional scale. The company provides highly localized services that build capacity, support ecosystem development, and enable the diffusion of complex ICT solutions beyond the pilot phase.

Clients approach Vital Wave at all stages of an ICT4D investment. Often, programs or solutions show promise at the pilot stage, but expanding and institutionalizing within the broader ecosystem is more challenging. Vital Wave extends the reach and effectiveness of programs by creating efficiencies in operations and service delivery.

Vital Wave and its partners support the institutionalization of programs by building capacity and promoting best practices. The company works with clients and government agencies to develop ecosystem-building policies and standards.

Scaling and
  • Expansion Strategy and Planning (Technical System, Business Operations, M&E)
  • System and Business Process Integration and Refinement
  • Training and Capacity Development
  • Ongoing Business and Technical System Support
  • Partner or Service-Level Agreement (SLA) Development
  • Interoperability
  • Technical Integration
  • Business Process Integration
  • Change Management within Vertical Industry Systems (e.g., Health, Agriculture, Financial)
Adoption and
Standards Creation
  • Policy Guidelines Development
  • Standards Development
  • Education and Awareness Programs
  • Usage Incentive Programs
  • Bundling and Cross-Promotion with Complementary Services