Digitizing Payments for Beneficiaries in Uganda

A global foundation engaged Vital Wave to facilitate the transition from cash to digital bulk payments for beneficiaries of training and development projects in Uganda. The broader aim of the project was to establish a market environment conducive to the uptake of digital financial services, both formal and informal, throughout the country. Specifically, Vital Wave created a Uganda program office to coordinate and create efficiencies across all stakeholder activities, worked with aggregators to expand their bulk payments capacity, assessed and improved transaction pricing strategies, strengthened MNO operations, and created a risk-management platform (including fraud management, Know Your Customer and anti-money laundering provisions). The engagement left digital payment tools and processes in the hands of NGOs, government agencies, and private-sector players in the Ugandan mobile money industry.

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For an overview of the digital payments landscape in Uganda, click here.

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